Contact information

If you need to reach us about an order, product, or anything else related to Spierb, you can contact us using the details below. Please note that returns are processed through our fulfilment partners (Amazon FBA and Veeqo); do not send returns to these addresses unless we explicitly ask you to.

United Kingdom – Registered office

Business name
Prime Cart UK Ltd (trading as Spierb)

Address
Prime Cart UK Ltd
2 Frederick Street
London WC1X 0ND
United Kingdom

Company registration
Company No. 12777677 (registered in England & Wales)

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European Union – Correspondence

For EU customer and regulator correspondence

Address
Prime Cart UK Ltd
PMB 9032, Paxlaan 10
Hoofddorp, Noord Holland
2131 PZ
Netherlands

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Canada – Correspondence

For Canadian customer and regulator correspondence

Address
Prime Cart UK Ltd
145 1/2 Church Street
Office 202, Unit 5
Toronto, ON M5B 1Y4
Canada

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Customer support

Email: care@spierb.com
Telephone: +44 20 3287 7787
Business hours: 09:00 – 17:00 (Monday to Friday, UK time)

We are registered for VAT in the United Kingdom and in selected EU member states. VAT registration details are included on relevant invoices and are available on request.

For questions about orders, shipping, returns or product usage, the quickest way to reach us is by email. We aim to respond to all enquiries within 1–2 working days.