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Start a return

We’re sorry this order wasn’t perfect for you. Tell us what happened below — there’s nothing to print and nothing to post until we’ve replied with your return instructions.

Refund policyWhat’s eligible and how refunds are paid. Track your orderSee where your parcel is right now. Browse the FAQsDelivery, returns and product answers. Contact usWe reply within 1 business day.

Return request

Fill this in with your order number and the reason for the return. We’ll confirm eligibility and email you the return address and next steps.

How returns work

Send the requestFill in the form with your order number and the reason for the return. It takes about two minutes.
We reply within 1 business dayWe’ll confirm whether your order is eligible and email you the return address and instructions (Mon–Fri, 9:00–17:00 GMT).
Post it backPackage the items securely and send them to the address we confirm. Keep your proof of postage.
Refund on its wayOnce the return arrives and is checked, we process your refund to the original payment method.

Before you post anything

Please wait for our reply before sending anything back — returns go to the address we confirm by email, which may differ from our registered office.

EU customers: our Netherlands correspondence address is for letters only and cannot accept returned parcels.

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